Refund & Return Policy

We're so confident in our products that we offer a 365-day money-back guarantee. If you're not completely satisfied with your purchase for any reason, you can return it within 365 days of delivery for a full refund.

To be eligible for a return, please ensure:

Eligible for Return

• Product was purchased directly from DailyHydrogen or an authorized retailer
• Return request is made within 365 days of delivery
• Product is returned with all original accessories and components
• You have proof of purchase (order confirmation or receipt)

Not Eligible for Return

• Products purchased from unauthorized third-party sellers
• Products with missing or severely damaged components (beyond normal use)
• Consumable items or replacement filters (unless defective)
• Returns requested after 365 days from delivery

Follow these simple steps to return your product:

Processing Time

Once we receive your return:

• Inspection: 2-3 business days
• Refund processing: 3-5 business days after inspection
• Bank/card posting: 5-10 business days (varies by financial institution)

Refund Method

Refunds will be issued to the original payment method used for the purchase. If the original payment method is no longer available, we'll work with you to find an alternative solution.

What's Refunded

• Product price: Full refund
• Original shipping: Refunded for defective products or our error
• Return shipping: Customer responsibility for change-of-mind returns; we cover shipping for defective products

If you'd like to exchange your product for a different model or color:

1. Contact our support team to arrange the exchange
2. Return your original product following the return process
3. We'll ship the replacement once we receive and inspect your return

For faster service, you may also place a new order and return the original product for a full refund.

Beyond our 365-day money-back guarantee, your product is covered by our comprehensive warranty:

Warranty Does Not Cover

• Damage from misuse, accidents, or unauthorized modifications
• Normal wear and tear
• Cosmetic damage that doesn't affect functionality
• Damage from power surges or improper electrical connections
• Products purchased from unauthorized sellers

If your product arrives damaged or is defective:

1. Document the damage: Take photos of the packaging and product
2. Contact us immediately: Within 48 hours of delivery if possible
3. Keep all packaging: This may be needed for the shipping carrier's claim

For damaged or defective products, we will:

• Send a replacement at no cost to you
• Cover all return shipping costs
• Expedite shipping on the replacement

For orders shipped outside of Canada/USA:

• The same 365-day guarantee applies
• Customer is responsible for return shipping costs
• Any customs duties or taxes paid on the original order are non-refundable
• We recommend using a trackable shipping service

Contact us before shipping international returns to receive the correct return address and shipping instructions.

Have questions about returns or need assistance? Our customer support team is here to help.